top of page

Accessibility and Inclusivity Guide 

Introduction

​

Welcome to Trewan Hall Campsite. We strive to ensure that all our guests have an enjoyable and comfortable stay, regardless of ability or access needs. This guide provides comprehensive information about our accessibility features to help you plan your visit with confidence.

 

Before Your Arrival

​

If you have specific accessibility requirements, we encourage you to contact us in advance at [email protected] so we can discuss your needs and make any necessary arrangements to ensure your comfort during your stay. On the booking form, there is also a special requirements box where comments and questions can be left, these will be picked up on arrival.

​

Arrival and Check-In

​

Upon arrival, all guests are personally welcomed and checked in by our staff. During this process, we're happy to discuss any special arrangements you might need and can make adaptations to your pitching location if required. Our staff will:

  • Offer pitches closer to facilities for those with mobility concerns

  • Suggest quieter areas for guests who may benefit from a calmer environment

  • Provide full information about all accessibility features on the site

  • Ensure adequate space for mobility equipment if needed

  • Ensure all staff members are informed about any adaptations being made for your stay

 

We understand that different guests have different needs, and we always have multiple options available to ensure there will be a choice that works for you.

​

Site Terrain and Mobility

​

  • Nearly all of the site features flat paths or routes with very slight gradients, where pathways might be too challenging, alternative routes are available.

  • Multiple pitch options are always available to suit different accessibility needs

  • Accessible parking is available next to the pitches

  • Accessible parking spaces are provided at the camp shop and swimming pool

​

Washroom Facilities

​

  • Dedicated accessible toilet and shower facilities are available at both camping fields

  • Lockable privacy washrooms within the main blocks provide additional options

  • All washroom facilities are clearly signposted

​

Common Areas and Facilities

​

Most of our common areas and facilities are accessible at ground level, including:

  • Table tennis tables

  • Entertainment barn

  • Camp shop

  • Roundhouse chill-out space

  • Swimming pool (which has an alternative ground-level entrance when in its outdoor arrangement)

​

For areas not on flat ground, ramps are provided to ensure access, with the exception of the Pool Table Barn (Loft Barn).

​

Recreational Spaces

​

  • A very large open field is available for various recreational activities

  • Trewan has extensive woodlands offering peace and quiet, though these are accessible only via woodland pathways which may be more challenging for some visitors

  • The Roundhouse provides a comfortable indoor social space at ground level

​

Service Animals

​

  • Service animals are welcome and are not subject to our pet fees

  • Service animals are permitted in all areas of the campsite

​

Local Attractions and Accessibility

​

Several accessible attractions are located nearby:

  • The Camel Trail path offers a very accessible route for walking and cycling

  • Newquay Zoo and Aquarium provide accessible attractions (paid entry)

  • Our staff can recommend pubs and restaurants in the local town as well as other local attractions that best suit specific accessibility needs

​

Emergency Procedures

​

  • Specific consideration has been given to the requirements of disabled guests in our fire procedures and evacuation plans

  • Staff are trained to provide assistance during emergencies

  • Please inform us of any specific needs that would require special assistance in case of emergency

​

Contact Information

​

For any accessibility inquiries before or during your stay:

  • Email: [email protected]

  • Phone: 01637 880261

  • Reception hours: 8:30 - 21:00 in High Season, reduced in low season

​

Accessibility Best Practices We're Working Toward

​

We are continuously working to improve our accessibility. Some improvements we're considering include:

  • Creating a detailed accessibility map of the site showing routes, gradients, and distances

  • Installing additional lighting along main pathways

  • Providing portable ramps that can be borrowed by guests

  • Offering a selection of adaptive equipment that can be reserved in advance

  • Training all staff in disability awareness and accessibility considerations

  • Creating alternative format guides (large print, audio)

  • Implementing a hearing loop system at reception

  • Ensuring all emergency information is available in multiple formats

​

Feedback

We value your feedback on our accessibility provisions. If you have suggestions on how we can improve or if you encountered any difficulties during your stay, please let us know at [email protected].

Note: This guide is updated regularly. For the most current information about our accessibility features, please contact us directly.

bottom of page